32Red Privacy Policy

At 32Red, we are committed to protecting your personal information and respecting your privacy whenever you use our website, our mobile apps or any of our services. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the rights you have over your own information. By registering an account or using our services, you confirm that you have read and understood this policy.

Who We Are

32Red Casino is operated by Platinum Gaming Limited, registered in Gibraltar, trading under names including Unibet, 32Red and Bingo.com, and forming part of FDJ United. Our brand company, 32Red Ltd, is registered in Gibraltar at World Trade Center, 4th Floor, Gibraltar, GX11 1AA. We hold a licence from the UK Gambling Commission (licence/account number 45322) for customers located in Great Britain, and licences from the Government of Gibraltar (RGL 091 and RGL 092), supervised by the Gibraltar Gambling Commissioner, for customers located outside Great Britain.

Information We Collect

When you create an account through 32Red login or use our services, we collect several categories of information to verify your identity, process transactions and provide you with a safe gaming environment.

• We collect registration details such as your name, date of birth, address, email and phone number when you register
• We collect identity verification documents required by our licensing authorities
• We collect payment information when you make a 32Red deposit or request a 32Red withdrawal, including card details and bank account information
• We track your gaming activity, including slots played, bets placed and your Ruby Points balance within our Ruby Lounge loyalty programme
• We record your communications with our customer support team, including live chat transcripts
• We collect technical data such as IP address, device type, browser type and operating system
• We use cookies and similar technologies to recognise you and remember your preferences across sessions

How We Use Your Information

Our purpose in collecting your data is to operate our services safely, securely and in compliance with regulatory requirements. We use your information to:

• We verify your age and identity before allowing you to play, including before processing your 32Red casino bonus or 32Red no deposit bonus offers
• We process deposits, withdrawals and other payment transactions
• We detect and prevent fraud, money laundering and problem gambling
• We personalise promotions, such as 32Red free spins offers and Ruby Boost Suite rewards, based on your account activity
• We communicate with you about your account, transactions and, where you have opted in, our latest 32Red bonus code and marketing offers
• We analyse usage patterns to improve our 32Red slots library, 32Red live casino experience and overall platform performance
• We comply with our legal and regulatory obligations under UK Gambling Commission and Gibraltar Gambling Commissioner requirements

Legal Basis for Processing

We process your personal data on several legal grounds, including the performance of our contract with you when you register for a 32Red account login, our legitimate interests in preventing fraud and improving our services, our compliance with legal obligations imposed by our regulators, and, where applicable, your consent for marketing communications. You may withdraw consent for marketing at any time without affecting the lawfulness of processing carried out before your withdrawal.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties in the following circumstances:

• We share data with payment processors to complete your 32Red deposit or 32Red withdrawal requests
• We share data with identity verification providers to confirm your eligibility to play
• We share data with regulators including the UK Gambling Commission and the Gibraltar Gambling Commissioner
• We share data with fraud prevention and anti-money laundering agencies
• We share data with group companies within FDJ United for operational and compliance purposes
• We may disclose information where required by law, court order or regulatory request

Cookies and Tracking Technologies

We use cookies on our website and within our 32Red app and 32Red casino app to remember your login details, keep your session secure, and understand how you use our services. Cookies also help us tailor content, including offers like our 32Red 10 free spins and 32Red 10 free bet no deposit promotions, to your preferences. You can manage your cookie settings through your browser, though disabling certain cookies may affect the functionality of our site.

Data Retention

We retain your personal data for as long as necessary to provide our services, comply with our legal and regulatory obligations, resolve disputes and enforce our agreements. Under our licensing requirements, certain account and transaction records may be retained for extended periods, including after account closure, to satisfy anti-money laundering and audit obligations.

Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, misuse or alteration. These measures include encryption of sensitive data, secure servers, restricted internal access and regular security reviews. While we take data protection seriously, no method of transmission over the internet is completely secure, and we encourage you to keep your 32Red account login credentials confidential.

Your Rights

Depending on your location and applicable data protection law, you may have the following rights regarding your personal data:

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete data
• You have the right to request erasure of your data, subject to our legal retention obligations
• You have the right to object to or restrict certain processing activities
• You have the right to withdraw consent for marketing communications at any time
• You have the right to request a copy of your data in a portable format
• You have the right to lodge a complaint with the relevant supervisory authority

To exercise any of these rights, you can contact us through our 24/7 live chat support or our Help Centre.

International Data Transfers

As part of our operations, your information may be transferred to and processed in countries outside your country of residence, including Gibraltar and the United Kingdom. Where we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Restricted Countries and Eligibility

Our services are intended for customers located in the United Kingdom, Gibraltar, Isle of Man and the Channel Islands. Residents of or persons located in the United States must not use our services, and access via VPN or similar location-masking technology is strictly prohibited. We may verify your location and identity to ensure compliance with these restrictions before allowing you to access 32Red slots, 32Red live casino games or complete a 32Red register process.

Children's Privacy

Our services are strictly for individuals aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from someone under 18, we will take immediate steps to delete that information and close the associated account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We will notify you of material changes through our website or via email, and we encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Us

If you have any questions about this Privacy Policy, how we handle your personal data, or wish to exercise any of your data protection rights, please reach out through our 24/7 live chat, assisted by our Bot32 assistant with handover to a human agent, or visit our Help Centre for further assistance.